• Vineet Pathak
• Shilpika Pandey
• Mansi Srivastava

Mobile Banking refers to provision and a ailment of banking and financial services with the help of mobile telecommunication devices. The scope of offered services may include facilities to conduct bank and stock market transactions, to administer accounts and to access customised information. Mobile devices are creating opportunities for banks and other financial services providers to offer customers’ innovative ways of performing traditional banking functions. Nowhere is this trend more evident than in the area of mobile payments. Initial mobile banking services were basic in nature checking balances, etc. but advancements in device and communication tech¬nologies and the creation of native applications for mobile devices are allowing these services to move up the value chain, overcoming geographi¬cal and technological boundaries. Smartphones will be the key driver for increased demand for mobile banking ser¬vices. A study by ACI Worldwide and Aite Groupfound 80% of respondents had used smartphones for mobile banking, while only one-third of non-Smartphone users had reported doing so. Clearly, mobile banking and smartphone adoption will grow hand in hand.

Mobile Banking, Banking functions, Smartphones, Mobile Payments, Communication

"Mobile Banking: An Innovative Way to Improve Banking Performance", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 7, page no.g880-g883, July-2021, Available :http://www.jetir.org/papers/JETIR2107837.pdf

"Mobile Banking: An Innovative Way to Improve Banking Performance", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 7, page no. ppg880-g883, July-2021, Available at : http://www.jetir.org/papers/JETIR2107837.pdf