• Dr. Amol Gajdhane
• Dr. Swapnil Sheth
• Priyanka Chippa
• Dr. Sugandharaj Kulkarni

This study delves into the realm of private secondary education, aiming to enhance service quality using the EduQUAL framework. Employing a multi-method approach, the research evaluates essential quality indicators for private schools in India. The research design encompasses document analysis, observations, and a systematic literature review to identify pertinent service quality dimensions. Factor analysis condenses the multitude of educational quality variables into underlying dimensions, while multiple regression analysis predicts student satisfaction and loyalty based on these dimensions. The insights derived offer actionable guidance for school administrators, facilitating the promotion of student satisfaction and loyalty in private school environments.

Private Secondary School, Service Quality, EduQUAL framework, student satisfaction, student loyalty

"Exploring Service Quality in Private Secondary Schools: A Multi-method Analysis Using EduQUAL Framework", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 5, page no.a411-a418, May-2024, Available :http://www.jetir.org/papers/JETIR2405049.pdf

"Exploring Service Quality in Private Secondary Schools: A Multi-method Analysis Using EduQUAL Framework", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 5, page no. ppa411-a418, May-2024, Available at : http://www.jetir.org/papers/JETIR2405049.pdf