• Tejas Bhandare
• Sandeep Shukla
• Rohit Bava
• Ishan Ahirrao

Citizen engagement and technology usage are two emerging trends driven by smart city initiatives. Typically, citizens report issues, such as broken roads, garbage dumps, etc. through web portals and mobile apps, in order for the government authorities to take appropriate actions Several mediums– text, image, audio, video– are used to report these issues. Through a user study with 13 citizens and 3 authorities, we found that image is the most preferred medium to report civic issues. We aim Through this platform, we aim to achieve the following: Enable citizens to easily submit complaints, particularly via image-based submissions, Automate the complaint handling process, from Geo-fencing tagging to department allocation, Utilize ML, and Image Processing to enhance efficiency and accuracy in complaint resolution, Foster a sense of community engagement and participation in local governance. Method which implemented are Image Processing, Computer Vision model: To capture and interpret complaint images, Geo-fencing: To precisely determine the location of each issue, ML: To automatically categorize com plaints and allocate them to the relevant departments, User-Centric Design: Ensuring an intuitive and accessible interface for citizens. Citizens can report issues promptly through images, reducing reporting barriers. The Geo-fencing and automated department allocation result in faster response times [1]. ML technologies ensure accurate tagging and categorization of complaints. By harnessing the power of automation and technology, we enable citizens to actively participate in improving their local communities[1]. This application not only streamlines the process of addressing complaints but also promotes transparency and civic engagement.

Civic Issues, Image Processing, Complaint Redressing, Geo-tagging, Geo fencing

"Civic Complaint Registration Application for Citizens of Urban/Rural Areas", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 5, page no.b783-b790, May-2024, Available :http://www.jetir.org/papers/JETIR2405195.pdf

"Civic Complaint Registration Application for Citizens of Urban/Rural Areas", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 5, page no. ppb783-b790, May-2024, Available at : http://www.jetir.org/papers/JETIR2405195.pdf