• Sabeha Mufti
• Dr Parvez Abdullah

A hospital can be successful only when it delivers the quality service to its patients despite of its size. The performance of medical and Para medical staff regarding the quality of medical care is extremely important for any hospital. Out of all the factors that affect the performance of employees in hospitals is the work environment which plays a critical role in any organization. Also as per Human Resources department, the recruitment and retention of health professionals is very challenging due to many factors. Workplace environment affects the quality of care, organizational functionality, employee satisfaction, continuous development and organization culture. A good environment always motivates an employee to perform his duties in an efficient manner while as poor work environments contribute to medical errors, stress, burnout, fatigue, absenteeism and high level of staff turnover which in turn compromises the quality of care. The paper has tried to examine various work environment related factors that affect the employees in healthcare and in turns affects the service delivery. This paper also tries to compare the difference in services provided by government and private hospitals in Indian context. This paper would enable the hospitals to have a greater awareness of the impact that workplace environment factors have on employees and their organizations. This also leads to better understanding of which factors are very crucial from employees’ point of view and how they can be taken into consideration by healthcare employees so as to result in better quality of services by its staff. This study is based on secondary data and it intends to analyze the work done in earlier studies. This study also suggests the strategies to hospitals to improve their employee satisfaction at workplace.

Workplace Environment; Hospitals; Employee satisfaction; Service Delivery.

" Study of Workplace Environment in Healthcare Sector of India", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.297-303, May-2019, Available :http://www.jetir.org/papers/JETIR1905341.pdf

" Study of Workplace Environment in Healthcare Sector of India", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp297-303, May-2019, Available at : http://www.jetir.org/papers/JETIR1905341.pdf