• KUSUMA A
• NETHRAVATHI N

Internet has enabled the world to come together and has created a digital global village. This study is based on impact of Social Media on Customer Satisfaction level in E Tail Market. To understand the impact of online trading, identify the customer satisfaction and suggesting the measures of E Tail market in social media. We can also find that use of internet has reached to all the levels of society and it is very convenient in such a way that people can purchase anytime, anywhere with the use of internet. In this paper we have tried to study and analyse the use of social media and its implication in e-tail market.

Internet, Social Media, Customer Satisfaction, E Tail Market

"A study on Impact of Social Media on Customer Satisfaction level in E Tail market", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.193-198, May-2019, Available :http://www.jetir.org/papers/JETIR1905B31.pdf

"A study on Impact of Social Media on Customer Satisfaction level in E Tail market", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp193-198, May-2019, Available at : http://www.jetir.org/papers/JETIR1905B31.pdf