• S. SUGASHINI
• Dr. P. ASHA

Among the various modes of online shopping, problem is one of the biggest modes of online shopper in the Nagercoil. Now a day, online shopper is one of the most popular ways to manage their product. The people are relying more on the online discount sales and schemes, with major companies introduction their products completely on online shopping websites like Sanapdel, Amazon, Flipkart, Shopclues, etc. However, with increase in number of e-commerce websites and with more purchasing from these portals, the problems faced by shopper in online purchasing their extra delivery charge, high price and poor internet connectivity have also increased. The present study aims at knowing customer problems facing by online shoppers. For this purpose, primary data was collected from 120 respondents. Data was tabulated and analysed with the help of statistical tools to achieve the objectives of the study.

online shopper, problems, web-store, e-commerce, internet.

"PROBLEMS FACING BY ONLINE SHOPPING IN NAGERCOIL CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 2, page no.e566-e572, February-2022, Available :http://www.jetir.org/papers/JETIR2202472.pdf

"PROBLEMS FACING BY ONLINE SHOPPING IN NAGERCOIL CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 2, page no. ppe566-e572, February-2022, Available at : http://www.jetir.org/papers/JETIR2202472.pdf