• Tamil Azhagan. P
• J. Jayashree

Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer satisfaction survey is a process of discovering whether or not a company's customers are happy or satisfied with the products or services received from the company. It may be conducted face to face, over the phone, via email or internet, or on handwritten forms. Customer answers to questions are then used to analyse whether or not changes need to be made in business operations to increase overall satisfaction of customers. It is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services exceeds specified satisfaction goals. The main purpose of the study is to get feedback from the customers and to implement the new ideas in the product.

Mobiles, Redmi, Customer

"A STUDY ON CUSTOMER SATISFACTION AND PREFERENCE OF REDMI PHONES WITH SPECIAL REFERENCE TO COIMBATORE CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.9, Issue 11, page no.d788-d791, November-2022, Available :http://www.jetir.org/papers/JETIR2211407.pdf

"A STUDY ON CUSTOMER SATISFACTION AND PREFERENCE OF REDMI PHONES WITH SPECIAL REFERENCE TO COIMBATORE CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.9, Issue 11, page no. ppd788-d791, November-2022, Available at : http://www.jetir.org/papers/JETIR2211407.pdf