• Prof. Ashish Dahiya
• Balraj Singh**

An online food delivery service has become widely deployed, especially in developing countries during and after the new normal of the COVID-19 epidemic. The primary objective of this research is to determine what factors are associated with consumer satisfaction in the context of online food delivery (OFD). Customer happiness can be affected by five independent variables: information quality, customer service, food quality, payment methods, and traceability. Nonetheless, these five criteria significantly affected customers' happiness with online food delivery services. Customer service is the most important component, followed by information quality, food quality, payment methods, and finally traceability. Several suggestions for how the Online Food Delivery industry might better serve its customers have been derived from this study.

Online food delivery (OFD), customer satisfaction, information quality, customer service, food quality, payment, traceability

"AN EMPIRICAL STUDY OF RELATIONSHIP BETWEEN ONLINE FOOD SERVICE APPLICATIONS AND CUSTOMER SATISFACTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 5, page no.p359-p369, May 2023, Available :http://www.jetir.org/papers/JETIR2305G51.pdf

"AN EMPIRICAL STUDY OF RELATIONSHIP BETWEEN ONLINE FOOD SERVICE APPLICATIONS AND CUSTOMER SATISFACTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 5, page no. ppp359-p369, May 2023, Available at : http://www.jetir.org/papers/JETIR2305G51.pdf