• Musaib Ahmad Bhat
• Er. Harpreet Kaur

This research paper explores the transformative impact of ServiceNow, a leading IT Service Management (ITSM) platform, on modern organizations. In response to the escalating challenges faced by IT departments, the study investigates the efficacy of ServiceNow in enhancing service delivery, incident resolution, and overall operational efficiency. The literature review elucidates key principles of ITSM evolution and evaluates ServiceNow's functionalities against industry best practices. Employing a mixed-methods approach, the research examines real-world implementations, surveys, and case studies to assess the tangible benefits and potential challenges associated with ServiceNow adoption. The paper also anticipates future trends in the ITSM landscape and ServiceNow's role in shaping these developments. Through an in-depth analysis of ServiceNow's modules, scalability, and flexibility, this research provides valuable insights for organizations contemplating or utilizing ServiceNow, offering a comprehensive guide to optimizing ITSM practices in the ever-evolving technological landscape.

"Enhancing IT Service Management through ServiceNow", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 11, page no.c320-c325, November-2023, Available :http://www.jetir.org/papers/JETIR2311245.pdf

"Enhancing IT Service Management through ServiceNow", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 11, page no. ppc320-c325, November-2023, Available at : http://www.jetir.org/papers/JETIR2311245.pdf