• Dr. Paresh Ilasariya
• Ms. Manjula Ilasariya

Today is the age of social media almost every educated person has a smart phone and uses many social media sites. Therefore, libraries should also promote their services through different social platforms. Libraries can leverage social media platforms to enhance customer service by sharing virtual reference assistance, book recommendations, organizing virtual events, collaborating with other organizations, collecting customer feedback, and sharing engaging multimedia content. It is also important to consider which platform is most relevant and effective for library services and goals. For example, Facabook can be a good option for sharing news, events, and photos, while Twitter is useful for providing quick updates, tips, and links. Can happen Instagram can showcase your collections, spaces and staff, while YouTube can host your tutorials, webinars and interviews.

Library Services, Social Media Platform, Academic Social Platform, Library Customer (Users), Social Networks and Communications

"Use of social media Platform by libraries to improve customer service.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 4, page no.i479-i485, April-2024, Available :http://www.jetir.org/papers/JETIR2404864.pdf

"Use of social media Platform by libraries to improve customer service.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 4, page no. ppi479-i485, April-2024, Available at : http://www.jetir.org/papers/JETIR2404864.pdf