• Ekalabya Baruah
• Dr. Ujjal Mukherjee

The guests in the hospitality and tourism (H&T) industry are becoming increasingly demanding, which requires employees in this sector to be extremely creative in addressing these dynamic needs. Practitioners are grappling with ways to enhance creative performance among employees in this sector. This research develops a conceptual model to propose the impact of employee happiness and conflict resolution behavior on the creativity of employees working in the H&T sector.

Happiness at work, conflict handling, conflict avoidance, creative performance behavior narrative review, conceptual model.

"Smiles to Succcess-Understanding the Role of Happiness in Employee Conflict Management and Creative Outcomes", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 6, page no.a163-a184, June-2024, Available :http://www.jetir.org/papers/JETIR2406023.pdf

"Smiles to Succcess-Understanding the Role of Happiness in Employee Conflict Management and Creative Outcomes", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 6, page no. ppa163-a184, June-2024, Available at : http://www.jetir.org/papers/JETIR2406023.pdf