• Princess Denezze A. Duque
• Bernie E. Balmeo, DBA
• Luningning B. De Castro, Phd
• Luzale D. Henson, Phd

This hermeneutic phenomenological study seeks to explore the various aspects of well-being influenced by hybrid work arrangements in the new normal, aiming to formulate strategies for optimizing employee well-being in the evolving landscape of the BPO industry. Using an interpretative phenomenological analysis based on hermeneutics, data was gathered from semi-structured interviews, journals, and pictures of 10 participants employed in a BPO company in Quezon City, in which the predominant structure of hybrid work arrangements is work from home. Seven (7) themes emerged from which textual and structural descriptions were synthesized through the universal structure, and these are the following: (1) physical wellness; (2) social wellness; (3) financial wellness; (4) personal wellness; (5) job performance; (6) workplace principles; and (7) employee relations. The results of the study recommend future research delving into hybrid work arrangements, exploring their impact across industries and wellbeing aspects, while employers supporting BPO employees in such arrangements may implement comprehensive wellness programs, communication technologies, financial initiatives, and policies promoting work-life balance and mental health, alongside continuously evaluating and adapting initiatives; additionally, government officials and policymakers may consider integrating provisions for work from home and hybrid work arrangements into labor policies, with a focus on employee well-being implications.

Hybrid work arrangement, work from home, work onsite, BPO industry, employee well-being, new normal, and interpretative phenomenological analysis

"Exploring Employee Well-being in Hybrid Work Arrangement in the BPO Industry in the New Normal: A Hermeneutic Phenomenological Inquiry ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 6, page no.a266-a275, June-2024, Available :http://www.jetir.org/papers/JETIR2406033.pdf

"Exploring Employee Well-being in Hybrid Work Arrangement in the BPO Industry in the New Normal: A Hermeneutic Phenomenological Inquiry ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 6, page no. ppa266-a275, June-2024, Available at : http://www.jetir.org/papers/JETIR2406033.pdf