• Ann Varghese
• Dr Sonia Noronha

The hotel industry is highly labour-intensive, and employee productivity is crucial to the success of the business. This case study examines the human resource practices of Marriott International, a leading hotel chain, to enhance employee productivity in the hotel industry. Marriott's comprehensive human resource program focuses on employee engagement, training, development, performance management, and employee recognition. The company's focus on employee satisfaction, career development, and performance management has resulted in high employee retention and low turnover rates. Marriott's commitment to recognizing outstanding employee performance has helped to motivate employees and enhance their productivity (Marriot, 2024). The paper demonstrates the importance of comprehensive human resource practices that engage, train, recognize, and manage employee performance to enhance employee productivity in the hotel industry. The paper initially provides an overview of the Marriott Hotels & Resorts. Then the paper discusses employee engagement, training and development, performance management and employee recognition at Marriott Hotels & Resorts. Finally, the paper concludes and proposes few recommendations.

Marriot, Employee Productivity, Human Resource Practices, Hotel Industry, Marriott International, Employee Engagement, Training and Development, Performance Management, Employee Recognition, Employee Retention, Guest Experience

"EMPLOYEE PRODUCTIVITY AND HUMAN RESOURCE PRACTICES IN THE HOTEL INDUSTRY WITH SPECIAL REFERENCE TO MARRIOT INTERNATIONAL", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 6, page no.a619-a631, June-2024, Available :http://www.jetir.org/papers/JETIR2406076.pdf

"EMPLOYEE PRODUCTIVITY AND HUMAN RESOURCE PRACTICES IN THE HOTEL INDUSTRY WITH SPECIAL REFERENCE TO MARRIOT INTERNATIONAL", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 6, page no. ppa619-a631, June-2024, Available at : http://www.jetir.org/papers/JETIR2406076.pdf