• Saurabh V. Shah

Housing finance is an important link in the potential for transforming the creation of housing and social urban investment into strips of property and benefit for the people including low income groups. Generally, housing requires longer term finance than the one in industry. The objective of the study is to understand the level of customer satisfaction across various parameters like Interest Rate, Fast Sanction, speedy procedure and Minimum formalities, Lower Processing fees and other charges, Maximum Loan, Period of Loan, Account with HFIs, Overall working of HFIs, Interest Calculation Method, Delay on Loan Sanction, Prepayment and Default Penalties, Down Payment, Stamp Duty and other exps, Documents, Verification by officer of HFIs, Communication for Monthly EMI in order to measure the customer satisfaction, five point liker scale has been developed with 1 indicating fully satisfied while 5 indicating fully dissatisfied. One sample t-test has been used to check significant difference in the level of satisfaction. The Study mainly aims at studying the customer’s satisfaction level towards housing activity and financing by Housing Finance Institutions in Ahmedabad District. Opinions of the respondents of the study field are taken by preparing and distributing questionnaire consisting of different questions based upon the purpose of the study. Simplerandom sampling technique is used to collect the data from 300 respondents. The results of the study show that customers are dissatisfied with the prepayment and default penalties. On the other side customers are most satisfied with down payment, stamp duty and other expenses related to home loan.

Comparative, Analysis, Housing Finance Companies, Housing, Housing Finance.

"Customers Satisfaction towards Housing Finance Institutions in Ahmedabad District", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.268-277, May-2019, Available :http://www.jetir.org/papers/JETIRBM06043.pdf

"Customers Satisfaction towards Housing Finance Institutions in Ahmedabad District", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp268-277, May-2019, Available at : http://www.jetir.org/papers/JETIRBM06043.pdf