• Aarohi Parimal Deshpande

Innovative technologies and business models have revolutionized the hospitality and tourism industries. Multiple changes have happened in last 10 years in this hospitality industry. Examples of such innovations are phone-as-key-cards, mobile self-check-in, mobile booking, self-service check-in kiosks, lobby media panels, electronic luggage tags, bring your own device, bring your own content platforms, smart phone boarding passes, hotel service optimization systems, guest device connectivity tools, voice over internet protocol phones that are interconnected with the hotel’s ecosystem (e.g. phones in the guestrooms that guests can use for ordering room service directly from a touch screen and housekeeping can use them to put work orders and the system directly communicates with corresponding departments), wearable devices to identify guests, tablet menus and table reservation systems to name a few. Innovation in the hotel industry is important because it has the capacity to transform the industry positively. Over the past few years, inventions in the hospitality industry have developed at a fast moving pace. Although most service providers and hospitality related services are doing their best to keep up with these rapid changes, new technology has helped the industry to grow. Some of the following examples I have stated below.

"Innovation in Hotel and Tourism industry", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.1-2, May-2019, Available :http://www.jetir.org/papers/JETIRCF06001.pdf

"Innovation in Hotel and Tourism industry", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp1-2, May-2019, Available at : http://www.jetir.org/papers/JETIRCF06001.pdf